Refund policy

Return & Exchange Policy

At Silk Land, every product undergoes strict quality inspection before dispatch. To ensure a smooth return and exchange process, please read our policy carefully.

1. Return Request Timeline
A return or exchange request must be raised within 2 days of product delivery. Requests submitted after 2 days from the delivery date will not be accepted.

2. Mandatory Requirements

To process any return or exchange request, the following are compulsory:

• Unboxing video clearly showing the package opening and the product.
• Original tags and MRP label must remain attached.
• The product must be unused, unwashed, unworn, undamaged, and in its original condition.

Note: Since every product is quality-checked before dispatch, claims without an unboxing video will not be considered.

3. Eligible Return & Exchange Cases

Returns or exchanges will only be accepted if:

• You receive a defective or damaged product.
• The return request is raised within the eligible period.

4. Quality Check

• Once the returned product is received, it will undergo a Quality Check (QC).
• Exchange or refund will be processed only after successful QC approval.
• If the product fails the QC, the request will be rejected and the product will be returned to the customer.

5. Refund & Exchange Processing

• Approved exchange requests will be processed after verification.
• Refunds (where applicable) will be processed within 7–14 working days after successful quality verification.
• Any promotional offers, discount vouchers, or gift vouchers used during purchase are non-refundable.

6. International Orders

International orders are not eligible for return, refund, or exchange.

7. Reverse Pickup & Return Shipping

• We generally arrange reverse pickup wherever available. Applicable reverse pickup charges may be deducted from the refund amount.
• If reverse pickup is unavailable, the customer must securely courier the product to the address below.

Return Shipping Address

Silk Zone
First Floor, Plot No. F/134–F/135
Shree Laxminarayan Industrial Park
Udhana Main Road, Bhedwad Dargah
Surat, Gujarat – 394210

8. Important Instructions

Contact us within 24 hours of receiving a damaged, defective, or incorrect product.
Do not return any product without prior confirmation from our support team.
Please retain the original packaging until your request is resolved.
All returned products must be securely packed to avoid transit damage.

Contact Us

Email: support@silkland.in
Phone: +91 81550-53347

Note: Delivery timelines for exchanged products may vary depending on your location.